Allergens Found in Maka Paka Bakery
Nuts and Nut By-Products

Eggs and Egg By-Products
Milk and Dairy Products
FD&C Yellow #5 Red color dye
Wheat


Deposits

We require a 50% non-refundable deposit for all orders and this is due a minimum of two week prior to the date of the party or at the time of ordering.  
Due to being a small shop, we can only take so many orders per weekend. If an order is cancelled, your deposit is non-refundable and non-transferable. If a party date changes, we may be able to transfer your entire order to a future date without the loss of your deposit (96hrs notice minimum). (this doesn't apply to wedding cake orders)

Final Payment

The final payment is due 5 days before the event date.  cancellations after full payment is given, full payment will NOT be refundable  or NON-transferable. 

Refunds/Exchanges

Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders
Once you or a designated party has picked up an order, it is considered "accepted"  All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. 

The following scenario is the only instance when we will provide a refund:

 If you come to our store for pick up or if upon delivery the cake does not meet your expectations, we will give you a 75% refund (the remaining 25% we will keep for handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given) NOTE: If we give you a refund, you CANNOT keep the cake. You can only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy. We are not responsible for any expense you may incur for replacing our cake.

***We do not give refunds under any other circumstances. Refunds that participate will be issued after 7days.

 

Cancellation / Changes

No refunds will be provided for any payments made on the order no matter the amount - if cancelled at least 5 DAYS in advance we will be happy to transfer any payment made on that order to another order within 3 months from that date. We will provide no other refunds regardless the circumstances. 3D Cakes require at least one week's notice if changes want to be made to the cake, to change the date, or to cancel. You will be required to pay the full amount if the order is cancelled with less notice. This does not apply to orders that have contracts.

 

Guarantee / Disclaimer

Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.